Support - FAQ

ORDER

  1. How do I place an order?
    Simply select your favorite bag, choose the quantity, and click “Add to Cart.” Follow the checkout process to complete your order.

  2. Can I change or cancel my order after placing it?
    Orders can be changed or canceled within a short window (usually before shipping confirmation). Please contact our customer service as soon as possible.

  3. How will I know if my order was successful?
    You will receive an order confirmation email with your order details right after purchase.

PAYMENT

  1. Which payment methods do you accept?
    We accept major credit cards (Visa, MasterCard), PayPal, Klarna, and Sofortüberweisung (popular in Austria).

  2. Is my payment information secure?
    Yes, all transactions are processed securely through encrypted payment gateways.

  3. When will I be charged for my order?
    Payment is charged immediately upon completing your purchase.

SHIPPING

  1. Do you ship within Austria and internationally?
    Yes, we ship all over Austria. We also offer EU-wide and international shipping.

  2. How long does delivery take?
    Standard delivery within Austria takes 2–4 business days. International shipping times vary by destination.

  3. How much does shipping cost?
    Shipping within Austria is free for orders above €50. For smaller orders and international shipping, rates are calculated at checkout.

RETURNS

  1. Can I return a product if I don’t like it?
    Yes, you can return unused items within 14 days of receipt according to Austrian consumer protection law.

  2. How do I initiate a return?
    Contact our support team to receive instructions and a return label (if applicable).

  3. Do I have to pay for return shipping?
    Return shipping within Austria is free. For international returns, customers may need to cover the cost.

EXCHANGE

  1. Can I exchange an item for a different color or model?
    Yes, exchanges are possible if the item is still in stock.

  2. How do I request an exchange?
    Please contact our customer service to arrange the exchange process.

  3. How long does it take to receive the exchanged item?
    Once we receive your return, your exchange will be processed within 2–5 business days.

GENERAL

  1. Where are your bags made?
    Our bags are designed in Austria and manufactured in carefully selected workshops with fair working conditions.

  2. Do you offer gift wrapping or special packaging?
    Yes, gift wrapping is available at checkout for a small fee.

  3. How can I contact customer service?
    You can reach us via email, phone, or live chat on our website from Monday to Friday, 9:00–18:00.


I am an artist and designer specializing in handcrafted embroidery and artistic accessories.
My journey began in childhood, when I first discovered the joy of turning simple materials into handmade flowers at the age of nine. By twelve, I was already receiving embroidery commissions, which marked the beginning of a lifelong commitment to this craft.
Over the years, I have developed a personal approach that combines precision, creativity, and attention to detail. My work is rooted in traditional handmade techniques, while exploring a contemporary and personal interpretation of form and texture.
At the core of my practice lies a deep appreciation for cultural heritage and feminine expression. I aim to preserve the essence of traditional craftsmanship while reinterpreting it in a modern and meaningful way.
Each piece is carefully handcrafted, reflecting time, patience, and a strong connection between material and emotion.

Contact Me

Custom Embroidery, Repair & Design

A studio focused on hand and machine embroidery, textile design, and garment transformation.
Work includes clothing repair, custom-made pieces, and designs shaped around personal taste and individual style. From handbags and accessories to bridal details, groom elements, and textile objects — each piece is created with attention to detail and a slow, intentional process.
The studio also offers hand embroidery workshops, sharing techniques and creative approaches for those who want to learn and develop their skills.
The goal is to give fabrics a new life, turning ideas into unique, wearable, and meaningful designs.

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