PRIVACY POLICY

Introduction

The protection of our customers' privacy and personal rights when visiting our website is of crucial importance for the trustworthy use of our services. When you visit our online shop and place orders, personal data is collected.

With this data protection information, we would like to emphasize our commitment to the secure and trustworthy handling of your data and explain to you how we use our customers' personal data. We adhere to the strict provisions of Austrian data protection law. In particular, the regulations of the Telecommunications Act (TKG) and the Data Protection Act (DSG) apply within their respective areas of application.

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1. What are personal data?

Personal data are details that can be assigned to you personally. This includes information such as your name, address, email address, and telephone number. In addition, for technical reasons, other data is automatically collected when you visit our website, such as the IP address that your Internet access provider assigns to your computer when you connect to the Internet, or information about the Internet page from which you accessed our service, or about the Internet browser you use (technical information). This technical information may be personal data in individual cases. As a rule, however, we only use technical information if this is necessary for technical reasons for the operation and to protect our website from attacks and misuse, and in pseudonymized or anonymized form for statistical purposes.

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2. How we use your personal data

We use the personal data you provide to fulfil and process your order, in particular when you visit our website, when you register on our website or log into an existing account and when you order products in our online shop. We only use your data in accordance with the applicable legal provisions and this data protection notice and, if applicable, with your consent. In many cases, data is only used in pseudonymized or anonymized form.

a) Visiting our online shop

Log files
When you visit our shop pages, the following are saved in log files for technical reasons:

• IP address (Internet Protocol address) of the accessing computer

• the website from which you visit us (referrer)

• the websites you visit

• the date and duration of the visit

• Browser type and browser settings

• Operating system

This data is used to analyse and protect the data processing systems against unauthorized access.

Pseudonymized user profiles
Within the framework of the legal provisions, we can create and evaluate user profiles under pseudonyms for the purposes of advertising, market research and to tailor our services to meet your needs, but only if you have not made use of your legal right to object to this use of your data at any time. (see the information on the right of objection in the section under 6 and in the following sections).

Use of cookies
We use so-called cookies on our website. Cookies are text files that enable us to make your visit to our website more convenient. These include, for example, default settings for the display of our website or shopping cart functions, as well as the option of single sign-on, so that you only have to log in to our website once, for example. These cookies are temporarily stored on your computer and only transmitted to our servers when you visit our website. We mainly use "session cookies", which are not saved on your hard drive and are deleted when you close the browser or after a long period of inactivity. You can view and delete the cookies stored on your computer and generally control how cookies are handled via the settings in your Internet browser. Further information on this can be obtained from the manufacturer or from the help function of your Internet browser. Please note that the functionality of our online shop may be limited or unavailable if you do not allow cookies.

b) Registration and ordering

When you register or place an order, we will use the personal data you provide in accordance with applicable data protection laws. In form fields, the information we need to provide the services you request is marked as mandatory; other information is voluntary. To conclude and process contracts, we may need contact information such as your name, delivery and billing address, and email address, as well as information on the type of payment method you have chosen, depending on the individual case. We also use your data to maintain our customer database so that only correct data is stored there. To avoid typos and to ensure that your ordered items reach you, we check that your address is complete and correct when you enter it.

c) Sending information about the offer of our online shop

We use your data to send you information you have ordered about offers and other promotions to the email address you provided. You can unsubscribe from these emails at any time. If you have signed up for our newsletter, we will use your email address for advertising purposes when sending our newsletter, which you can unsubscribe from at any time.

In addition, we can send you information about our own similar goods and services to the email address you provided when making a purchase without your consent. You can withdraw your consent to receive these emails at any time without incurring any costs other than the transmission costs according to the basic rates.

We may also use your data to send you information about offers and promotions from our online shop by post. You can withdraw your consent to receive these mailings at any time.

Certain information messages that are necessary for the contract processing and the function of our online shop, for example relating to services (e.g. registration confirmation, customer service information) or a paid package (e.g. order confirmation, contract documents, payment processing) cannot be unsubscribed from. You will receive these messages at the contact information you provided. Information on exercising your right of objection/withdrawal can be found below in section 7.

d) Other

We process your data if you contact us by telephone, email or via our contact form or if you would like to send us information in any other way and provide us with your data for this purpose. In addition, we process personal data and technical information insofar as this is necessary to prevent or prosecute misuse or other illegal behavior on our website, e.g. to maintain data security in the event of attacks on our IT systems. Finally, we process your data insofar as we are legally obliged to do so, e.g. due to official or court orders, and to exercise our rights and claims as well as for legal defense.

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3. Who do we pass on personal data to?

When passing on your personal data, we always ensure the highest possible level of security. Therefore, your data is only passed on to carefully selected and contractually bound service providers and partner companies. In addition, we will only forward your data to entities located within the European Economic Area and therefore subject to strict EU data protection law or that are obligated to maintain an appropriate level of protection.

a) Transfer to product partners

As part of our offering on our website, we work together with various partner companies for certain product groups. If you order products from these partners, we will pass on the personal data you provided during registration and, if applicable, supplemented during other purchases or under My Account to them for the conclusion and processing of contracts (in particular delivery and billing address). Your contractual partner is named on the respective product pages. Please note that your contractual partner is responsible for its own data protection precautions and that additional or different data protection notices from the respective contractual partner may apply to these product pages.

b) Disclosure to service providers

Various service providers work for us in the operation and processing of contracts, e.g. for central IT services or the hosting of our online shop or for the payment and delivery of products, to whom we pass on the data required to fulfil their tasks (e.g. name, address). When delivering goods to logistics companies and the postal service provider specified when ordering. When paying for goods to the payment service provider specified when ordering. In the case of credit card payments, a transaction-based security check is carried out by the payment service provider to avoid difficulties in processing the payment and cases of fraud.

c) Disclosure to other third parties

Finally, we will disclose your data to third parties or government agencies within the framework of existing data protection laws if we are legally obliged to do so, for example due to an official or court order, or if we are authorized to do so, e.g. because this is necessary to prosecute criminal offenses or to exercise and enforce our rights and claims.

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4. Data security

The security of your personal data is a high priority for us. We therefore protect the data stored by us using technical and organizational measures to effectively prevent loss or misuse by third parties. In particular, our employees who process personal data are obliged to maintain data confidentiality and must adhere to this. To protect your personal data, it is transmitted in encrypted form. To protect communication via your Internet browser, we use, for example, SSL = Secure Socket Layer. You can recognize this by the lock symbol that your browser displays when there is an SSL connection. To ensure the ongoing protection of your data, our technical security measures are regularly reviewed and, if necessary, adapted to the state of the art. These principles also apply to companies that process data on our behalf and in accordance with our instructions.

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5. Your rights to your data

You have legal rights to information about the data we store about you, as well as to the correction, deletion, and blocking of this personal data. The quickest, easiest, and most convenient way to exercise these rights is to log into your account and edit the data stored there directly. Data that we are required to store due to legal, statutory, or contractual retention periods will be blocked instead of deleted to prevent it from being used for other purposes.

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6. Consent, right of revocation/objection

You can withdraw your consent to the use of your data for advertising, market, and opinion research purposes at any time, or you can withdraw your consent to the use of your data with future effect. You can send us your objection or revocation by email or post (see legal notice for contact details): If you receive advertising from us by email, you can exercise your revocation even more conveniently by clicking on the link in the email and following the further instructions. Please understand that we may need some time to implement your objection/revocation in our systems and that you may still receive messages from us during this time.

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7. Links to other companies’ websites

Our online shop may contain links to other companies’ websites. We are not responsible for the data protection measures on external websites that you can reach via these links. Please inform yourself there about the data protection practices of these external websites.

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8. Changes to this data protection information

We would like to always present our customers with an attractive range and therefore continually adapt our product range to the wishes of our customers. This may make it necessary to update this data protection information. We therefore recommend that you regularly inform yourself about changes to this page. If these are changes that could affect the consent you have given, we will inform you separately.